In some industries, customer service isn’t nearly as big a deal as it is in others.  For example, when I roll my garbage can out to the curb the night before trash day, I really have no other expectation than the woman or man driving the truck the next day will extend out the big […]

  If you ever have the choice of going to the Post Office or walking on broken glass, the latter may be more painful, but you’ll get the experience over with a lot faster with less mental anguish. But that’s just me. It fell to me this past week to go to the Post Office to […]