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The Times They Are A-Strangin’

  For those of you who are familiar with the works of Bob Dylan and recognized the allusion I was making with the title of this week’s article, please let me assure you of one thing: some of this is probably going to make as much sense as Bob Dylan’s singing voice is intelligible.  And […]

Staying Sane in Customer Service

  If you ever have the choice of going to the Post Office or walking on broken glass, the latter may be more painful, but you’ll get the experience over with a lot faster with less mental anguish. But that’s just me. It fell to me this past week to go to the Post Office to […]

Social Media: You Need Them Like Oxygen

Last week, I had the chance to teach a class about Social Media, and I can say it was more successful than the Bay of Pigs. For those of you who didn’t attend, I’ll give you some highlights here – you’re welcome! On which social media outlets should you have a presence?  While some of you […]

Easy Can Be a Nasty Four-Letter Word

The other day, my car’s “check engine” light came on, so I motored on over to the auto parts store to have them plug in their code reader and tell me what’s going on under the hood.  When the store clerk ran down the code, he said, “It’s the EGR.”  (While I smiled outwardly, inwardly […]

Planting Seeds . . . in December

Regardless of your political leanings or feelings toward how we got to this point in our economy, it’s estimated that the average American taxpayer will see a 26% increase in their tax return (or 26% decrease in what they owe) for 2018.  This little nugget of statistical wisdom comes courtesy of the party animals over […]